In today’s international work environment, cultural differences must be considered to ensure smooth and effective collaboration.
Each culture has its own communication codes, time management approach, and leadership style. Working with Italians requires a specific mindset, which we’ll help you decode.
1. In Italy, intuition comes before structure
Working with Italians means operating in a context where intuition often outweighs rigid planning. Meetings and presentations are rarely timed to the minute—Italians prefer to improvise, bounce off ideas, and decide based on how they feel in the moment, rather than sticking to a strict agenda.
This flexible approach to organization should not be mistaken for a lack of professionalism. Italians know how to be efficient… in their own way. Keep in mind that important decisions can happen in a meeting room—or around the coffee machine!
Also, appearance plays a central role in Italian business culture. Pay attention to your attire, body language, and the way you speak. Elegance, emotion, and presentation are key interpersonal tools that shouldn’t be overlooked.
2. Relationships first: connection meets strategy
Italians are masters in the art of human connection. A smile or a well-placed compliment can go a long way in building collaboration. But behind the warmth lies a strategic mindset: the relationship often comes before the business.
Before signing a deal or starting a partnership, an Italian counterpart will seek an emotional connection. Italians are expressive, tactile, sometimes theatrical—but always in control. Relationships take time to build and rely on diplomacy and mutual respect.
Tips for building strong connections:
- Use professional titles (Dottore, Ingegnere, etc.)
- Avoid sensitive topics (politics, religion, mafia)
- Never openly criticize Italy
In return, you’ll gain a genuine and lasting relationship built on trust.
3. Managing in Italy: charisma, loyalty, and influence
Italian management is rooted in charisma, loyalty, and a subtle balance of authority and closeness. A good manager inspires pride and confidence without ruling with a heavy hand. While power is often centralized, individual contributions are still valued.
In negotiations, aim high from the beginning—it’s usually the top executive who makes the final decision. Intuition, emotions, and influence often matter as much as data and logic.
Even once a deal is signed, remain open to adjustments—flexibility is part of the game.
In short, working with Italians requires adaptability, relational intelligence… and a dash of flair.
Gapsmoov can help
Whether you’re building trust with Italian partners, leading negotiations, or managing a multicultural team, Gapsmoov helps you decode Italian business culture and turn cultural differences into powerful assets.
